SaaS Data Protection
Responsibility over data protection ultimately relies on you and your company. While cloud systems are designed to be resilient and highly-available, none guarantee data protection. For example, Microsoft clearly states that they “…strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.”
TLDR: Third-Party and independent backup is a key ingredient of data protection. Failure to protect your G-Suite or Office365 environment makes data-loss inevitable.
Email, calendar, contacts, tasks, notes, journals, public folders
Site Collections, subsites, lists, folders, files, versions
Full account, folders, files, versions
Conversations, Calendar, Files, Notebook, Modern Team Sites
Bird’s Eye Overview.
Your connected services (DropBox, G-Suite, Office365, Azure, AWS, SalesForce, Box, and many more) all deliver predictable uptimes and have standards for privacy and security of your data. In most cases they offer strong authentication, various capabilities, and resiliency in the event of catastrophic failures. The reminder of the responsibility over the data is shared with your organization.
Shared Responsibility.
SaaS applications are just as vulnerable to data loss as on-premise apps. Why? Because the #1 cause of data loss is human error. People delete stuff, open phishing emails, accidentally download malware, and more. SaaS vendors typically do not distinguish if certain user actions are done in error or deliberately. Ensuring that you have adequate protection against mistakes is your choice.
Business Case.
Office 365 is the number-one cloud-based productivity suite, with powerful tools for communication, collaboration, and content creation. However, it is not designed to quickly and easily restore lost, deleted, or corrupted data to ensure ongoing productivity. As reported by the IT Compliance Policy Group, an industry research firm, 32% of businesses are impacted by data loss in the cloud. Data loss can occur from any number of causes – from accidental deletion to malicious attacks like viruses and ransomware – and the detrimental costs from these incidents can be severe, up to $120,000 on average per incident for small businesses.
Autonomy.
TechBento’s commitment to empowering our customers is visible through our data protection tools. All of our customers have access a self-service portal where users can self-manage backup schedules, review data, and recover items. A designated user can easily restore a single item (be it a file, a calendar entry, or an e-mail) with just a few clicks. This approach reduces operational costs but also enables you to test your capabilities whenever you like.
